Frequently Asked Questions

Delivery

Where can I find delivery information?

Delivery information is on our Shipping & Deliveries page. If you have a question about delivery for your order, call us on (07) 5532 4733.

Do you deliver outside Australia?

No. We deliver within Australia only.

Pickup and opening hours

Can I pick up my order?

Yes. Pickup is free from 3/41 Ferry Road, Southport QLD 4215. Choose pickup at checkout. Orders are usually ready in 24 hours.

What are your opening hours?

We are open Monday to Friday 8am to 5pm and Saturday 8am to 11am. We are closed on Sundays and public holidays.

Returns

Can I return something?

Our returns terms are on the Returns & Exchange page. If you need to return something, contact us within 48 hours of receiving your order.

Trade accounts

Who can get a trade account?

Trade accounts are for hairdressers and barbers, salon and barbershop owners, beauty therapists, and students and apprentices.

How do I apply for a trade account?

Create an account, then apply from your account page. You can start here: apply for a trade account. We review each application. Once yours is approved, you see trade pricing whenever you are logged in.

Paying

Can I pay later?

Yes. You can choose Afterpay, Zip or Klarna at checkout.

Products

Are your products genuine?

Yes. We only sell genuine products with a full manufacturer's warranty, and we offer a money back guarantee on the authenticity of every product we sell.

Contact

How do I contact Hair Beauty Ink?

Call (07) 5532 4733, email admin@hairbeautyink.com.au, or visit us at 3/41 Ferry Road, Southport QLD 4215.