SHIPPING & DELIVERIES
Here at Hair Beauty Ink we use a Variety of Freight Companies to get your parcels to you quickly, safely and in tact. In all cases we endeavour to provide you with an accurate shipping quote upon completion of your cart. All orders are generally shipped within 24 hours.
However if you order dangerous goods including but not limited to developers, aerosols & flammable goods / your order weighs more than 25KG / you live in a remote area as deemed by the freight company – we may need to contact you with a freight quote.
For orders placed which are under 5kg and contain no dangerous goods we send via Star Track couriers in an Air Freight Overnight Bag with items securely packed. This option is Australia Wide. For general orders or bulky items up to 25kg in the South East Queensland / Northern NSW Region we use Fastways Couriers or First Express Couriers depending on which company is better priced for your location. We have already factored this into our online shipping quote. For other orders which require country freight or rural areas we use Hunter Express or DHL also depending on which has the better price for your location. These savings are passed on to you. In all cases we can always provide a con note and tracking number for you.
While we take all steps possible to ensure that your goods arrive to you it must be understood that we organise freight on your behalf so once the goods leave our care the responsibility then lies with you. You may wish to take out insurance.. We will issue a tracking number upon request in order for you to keep track of your delivery, however we will not re-issue goods that are lost in transit without charge.